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Padnos Transportation Center
171 Lincoln Ave. Suite 20 Holland, MI 49423
General Information: (616) 355-1010
Administrative Fax: (616) 928-2467
General Email: info@catchamax.org
171 Lincoln Ave. Suite 20 Holland, MI 49423
General Information: (616) 355-1010
Administrative Fax: (616) 928-2467
General Email: info@catchamax.org
Comment / Complaint Form
Your feedback is always welcome at MAX Transit. To view/print a copy of the comment/complaint form click on the link below, or visit us in person at the Padnos Transportation Center, 171 Lincoln Avenue, Suite 20, Holland MI 49423.
Language Assistance
Language assistance is available free-of-charge. Please call 355-1010, or visit us at:
MAX Transit
Padnos Transportation Center
171 Lincoln Avenue, Suite 20
Holland MI 49423
MAX Transit
Padnos Transportation Center
171 Lincoln Avenue, Suite 20
Holland MI 49423
Limited English Proficiency Plan FY 2010
The Macatawa Area Express Transportation Authority has developed a Limited English Proficieny Plan. The contents of the plan are consistent with the guidance on an effective language implementation plan expressed in Section VII of the U.S. Department of Transportation's Policy Guidance Concerning Recipients' Responsibilities to Limited English Proficient (LEP) Persons [Federal Register: December 14, 2005] (Volume 70, Number 239).
To view the LEP Plan, please click on the link shown below.
To view the LEP Plan, please click on the link shown below.
Title VI Compliance
Section 601 of Title VI of the Civil Rights Act of 1964 states:
"No person in the United States shall, on the grounds of race, color, national origin, or income level, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."
In compliance with Title VI, the Macatawa Area Express Transportation Authority will, on an ongoing basis, ensure that: any programs, services, or benefits are equally distributed without regard to race, color, or national origin; and opportunities to participate in the planning and decision making processes are provided to persons without regard to race, color, national origin, or income level. To request additional information on MAX's Title VI obligations, please contact the Title VI staff officer at 616-928-2494.
To request a copy of the Title VI complaint form via mail, write to:
Title VI Staff Officer
Macatawa Area Express
171 Lincoln Ave., Suite 20
Holland MI 49423
To download a copy of the Title VI complaint form, click on the link below.
"No person in the United States shall, on the grounds of race, color, national origin, or income level, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."
In compliance with Title VI, the Macatawa Area Express Transportation Authority will, on an ongoing basis, ensure that: any programs, services, or benefits are equally distributed without regard to race, color, or national origin; and opportunities to participate in the planning and decision making processes are provided to persons without regard to race, color, national origin, or income level. To request additional information on MAX's Title VI obligations, please contact the Title VI staff officer at 616-928-2494.
To request a copy of the Title VI complaint form via mail, write to:
Title VI Staff Officer
Macatawa Area Express
171 Lincoln Ave., Suite 20
Holland MI 49423
To download a copy of the Title VI complaint form, click on the link below.
Passenger Conduct / Suspension Policy
Click below to review in detail the Macatawa Area Express Transportation Authority's official policy regarding passenger conduct and consequences resulting from failure to comply with transit system rules.