In addition to operating fixed bus route service, MAX also offers demand response (reserved) ride service for qualifying passengers, as well as free ADA assessments and travel training. Below is additional information on these services.

MAX offers reserved ride service with advance reservations. Reservations must be made by 4 p.m. the day prior to travel. ADA cardholders and seniors 70 years and older will be given first priority for ride service. Reserved rides to Zeeland are served by the new deviated fixed Route 8. MAX travels to all destinations within our service area (See yellow shaded service area as shown on composite route map).

Reserve-A-MAX service is available only to:

• Passengers whose origins and/or destinations are farther than one-half (1/2) mile of a fixed bus stop.
• Seniors 70 years and older.
• ADA Cardholders.
• Reserved ride service is not available to able-bodied persons aged 5-69 who are within 1/2 mile of a bus stop.

Making Reservations

Hablamos español! MAX Customer Service is able to accomodate both English and Spanish-speaking callers.

To reserve a ride, call (616) 355-1010 before 4 p.m. the day before travel, and have the following information ready to give to Customer Service:

• Your name and address
• Your destination
• Requested date and time of pickup and return rides
• Whether you need door-to-door assistance
• Whether you need a wheelchair lift
  

When the bus arrives, the driver will sound the horn once and will wait five minutes for you to board. Drivers will not leave the vehicle unless you have requested door-to-door service. Drivers are prohibited from entering your residence or workplace.

Reserve-A-MAX service is in high demand in the Holland-Zeeland area. Daily ridership demand is always heaviest between the time windows of 6:00-8:30am and 2:00-4:30pm. To better serve you, please try to schedule your trips outside these timeframes if at all possible.

Cancelling Reserve-A-MAX Reservations / No-Show Policy / Excessive Cancellation Policy

If you no longer need a scheduled ride, please be courteous and cancel your reservation by calling MAX customer service at 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction from being issued.

If a passenger fails to show for their pickup ride, a No-Show infraction is issued and any return trip scheduled for that day is automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client's control) a No-Show will be waived. It is the passenger's responsibility to contact MAX Transit to offer any explanation of a No-Show.

Riders accumulating 3 No-Shows within a rolling 30-day period will be suspended from using Reserve-A-MAX services for 30 days. Passengers also must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again. For further details regarding the No-Show policy on Reserve-A-MAX, please click the attached link below, or call MAX at 355-1010.

Those wishing to become ADA certified to qualify for reduced fares or priority service may schedule an assessment by calling (616) 355-1010. To view our new ADA Guide, click on the link below to open a pdf file.

Our modern fleet of commercial vehicles is equipped for optimum passenger safety and comfort. You'll find our vehicles are clean, tidy, and graffiti free. If you notice something on the bus needs attention, please alert the driver. Among the amenities on our buses include:

• Easily readable LED route signs
• Wheelchair lifts and securements
• Padded and upholstered seats
• Safety belts (on some buses)
• Front-mounted bike racks (holds 2 bikes per bus)
• Tinted glass for glare reduction
• Chime cords to alert the driver for deboarding
• Literature racks with bus schedules

Travel training is offered free of charge to those with special developmental or physical needs who would like to learn how to use the transit system. The one-on-one training covers learning how to read bus schedules, route planning, paying fares, safety tips and taking bus trips accompanied by the trainer. To schedule travel training, call (616) 355-1010.