Privacy Policy

Effective Date: April 11, 2024

We at Macatawa Area Express Transportation Authority (MAX Transit) respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site/use our app. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and pages visited. This Privacy Policy explains what information of yours will be collected by us when you access our site/use our app, how the information will be used, and how you can control the collection, correction and/or deletion of information. This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. The use of information collected through our site/app shall be limited to the purposes under this Privacy Policy.

What information do we collect?

We collect personally identifiable information from you when you register on our sites, place an order, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter personally identifiable information about you, including your name, e-mail address, mailing address, phone number or credit card information.

We use technologies such as cookies, beacons, tags, and/or scripts. These technologies may be used in analyzing trends, administering the site/app, tracking your movements around the site/app and to gather demographic information about our user base as a whole. We use cookies to identify users of the site/app for general analytics and in the furtherance of our other legitimate interests generally. This website uses Google Analytics to track user activity, page content, IP address, geolocation data, browser/system information, other websites visited, and detection of other first-party cookies. This information is gathered from all users and visitors.

For what reasons do we use your information?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails (The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc)
  • To operate and maintain the site/app and for marketing and other advertising purposes.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We do share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Your information collected through the site/app may be stored and processed in other facilities than ours. For example, we may store personal information in locations outside our direct control which have agreements with us to keep such information confidential. We may also release your information when we believe release is necessary to comply with the law, enforce our site policies or protect the security or integrity of MAX Transit services, or protect our rights or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How do we protect your information?

We are concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information that you transmit to us or guarantee that your information gathered through the site/app may not be accessed, disclosed, altered or destroyed by breach of any of our safeguards. Specifically, we utilize Secure Sockets Layer (SSL) software to safeguard your personal information, which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our site/app, you can contact us at

In the event that personal information is compromised as a breach of security, we will comply with applicable law in regard to notifying site/app users.

Amendment, Enforcement and Dispute Resolution

Residents of some jurisdictions may have rights related to access, amendment, or deletion of personal information. We comply with all applicable laws.

Children’s Privacy

Protecting the privacy of young children is especially important. For that reason we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13 years of age, then please do not use or access our site/app at any time or in any manner. In the event we learn that we have collected personal information from a child under age 13 and without verifiable parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at

Links to Other Websites

We are not responsible for the practices employed by websites or services linked to or from our site or our app, including the information or content contained therein. Please remember that when you use a link to go from our site or app to another website or service, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement on our site or app, are subject to that third party’s own rules and policies.

Changes to Our Privacy Policy

All changes to this Privacy Policy are effective when they are posted on this page. When we change the policy in a material manner, a prominent notice on our site prior to the change becoming effective and update the ‘effective date’ at the top of this page.

Your Consent

By using our site, you consent to our Privacy Policy for more detail visit the Terms of Use Policy Here.