Rider
Resources

Visitors from other transit systems who have been deemed eligible can use the MAX services for 21 days without needing to undergo the application process through MAX. The passenger must present either their ADA ID from the other transit system, or the other transit system’s information. Without an ID or confirmation from the system MAX will not be able to prove that the rider has been previously deemed ADA paratransit eligible.

MAX Transit provides reasonable modifications to individuals with disabilities by making changes to policies, practices, and procedures if needed, as long as the modification would not cause a direct threat to the health or safety of others, or result in fundamental alterations of service.

Examples of reasonable modifications are, but not limited to, the bus operator slightly adjusts a boarding location so a person using a wheelchair may safely board from an accessible location. Another example may be if a passenger requests to take medication while aboard the vehicle. Transit staff may not provide medical assistance as this would be a fundamental alteration of their function.

If any materials are needed in additional accessible formats, please contact our ADA Coordinator at (616) 928-2479, or our Customer Service Team at (616) 355-1010, with your request and we will provide those requests as quickly as possible.

We also offer customized, one-on-one travel training for those with special developmental or physical needs. To inquire about upcoming classes and to register, or to schedule individual travel training, call (616) 355-1010 or contact us.

MAX’s fixed route bus system is accessible and easy to use. Mondays through Saturdays, the transit system operates nine hourly day-time routes (Routes 1-8 & 11), and 2 evening routes. There is no service on Sundays or major holidays. Riders can board the bus at any of the 400+ bus stops throughout the Holland/Zeeland area. All buses return to the Padnos Transportation Center in downtown Holland at the top of each hour (:50), and depart again at the beginning of the next hour (:00). This allows passengers to transfer to another route and/or take a rest stop.

BIKES RIDE FREE! All MAX buses have double or triple-loading bike racks on the front of the bus that can accommodate most standardized two wheeled bikes and children’s bikes. Heavier, motorized and three-wheeled bikes cannot be accommodated. If you are first to use the rack, place your bike on the inner rack closest to the bus. If the bike rack is full, wait for another bus or catch another route. Only foldable bikes are allowed inside the bus.