Rider
Resources

Courtesy Rules

We want to make riding the bus a good experience for all passengers, and so we ask that everyone abide by these courtesy rules. Failure to abide by these rules may result in your being asked to deboard and possible denial of future service.

1. Exact bus fare is needed as drivers cannot make change, and refunds for over payment will not be made.

2. Each passenger is allowed two (2) packages OR two (2) bags of groceries OR what the passenger can carry in their arms and must be stowed under the seat or at passenger’s feet. You cannot take up seats with groceries and/or packages.

3. Large bags of cans, or leaking bags or container of any size are not permitted aboard.

4. Remain seated while the bus is in motion.

5. Keep hands, arms and objects inside the bus.

6. NO eating or drinking on the bus.

7. Profanity, insulting language and gestures are prohibited.

8. Strollers/carts must yield to passengers with mobility devices in securement area. Strollers/carts must be folded and stowed between the seats and out of aisles. Wagons are prohibited.

9. NO yelling, roughhousing or throwing of objects.

10. DO NOT distract the driver or disturb passengers with loud, excessive talking (including on cell phones), yelling or other disruptive behavior. (There is zero tolerance for sexual harassment or harassment of any kind.)

11. NO continuous riding allowed. Passengers must have a destination and deboard at the end of the route.

12. NO loitering/panhandling/soliciting.

13. NO smoking on the bus or within 25 ft. of the bus.

14. Use of aerosols or sprays is prohibited.

15. Radios, MP3s and CD players require headphones.

16, Only guide/service animals or pets in carriers are allowed.

17. MAX reserves the right to deny service or remove passengers who violate these rules.

ADA Resources

MAX Transit offers various ADA resources to passengers with disabilities. People with disabilities may request a free ADA application to determine if they qualify for Americans with Disabilities (ADA) eligibility and priority service. Individuals must complete the application with their portion completed in full and then have a medical professional, of their choice, complete the Medical Verification portion of the application. Once an application is completed and turned it, the ADA assessor will review and respond with the findings. Any applicant who disagrees with their determination can request an appeal.

To request an ADA application, call MAX Customer Service at
(616) 355-1010.

Visitors from other transit systems who have been deemed eligible can use the MAX services for 21 days without needing to undergo the application process through MAX. The passenger must present either their ADA ID from the other transit system, or the other transit system’s information. Without an ID or confirmation from the system MAX will not be able to prove that the rider has been previously deemed ADA paratransit eligible.

MAX Transit provides reasonable modifications to individuals with disabilities by making changes to policies, practices, and procedures if needed, as long as the modification would not cause a direct threat to the health or safety of others, or result in fundamental alterations of service.

Examples of reasonable modifications are, but not limited to, the bus operator slightly adjusts a boarding location so a person using a wheelchair may safely board from an accessible location. Another example may be if a passenger requests to take medication while aboard the vehicle.Transit staff may not provide medical assistance as this would be a fundamental alteration of their function.

We also offer customized, one-on-one travel training for those with special developmental or physical needs. To inquire about upcoming classes and to register, or to schedule individual travel training, call (616) 355-1010 or contact us.

Supports the Local and State Infrastructure

View/Download the appeal policy here

ADA No-Show & Late Cancellation Policy

View/Download the no-show/late cancel policy here

ADA Complaint Procedure

Any citizen who feels that their Americans with Disabilities Act (ADA) rights have been violated alleging any action prohibited by 49 CFR Parts 27, 37, 38 and 39 may file a complaint with the Macatawa Area Express (MAX) please file a complaint with these resources.

MAX Literature

You can get MAX Transit literature at the Holland Depot located downtown at 171 Lincoln Ave. Holland, visitor information centers, and some surrounding businesses.

You can also call customer service at (616) 355-1010 to request brochures to be mailed to you.

Bike & Bus

More people enjoy the freedom and fun that comes from being able to use public transportation and also ride their bike. Bringing a bike on the bus puts more destinations in reach by allowing riders to cycle to their final destination. Some enjoy this option for the exercise and some enjoy it because they know they are taking extra steps to help preserve the environment, reduce traffic and congestion, and reduce CO2 omissions.

MAX’s fixed route bus system is accessible and easy to use. Mondays through Saturdays, the transit system operates nine hourly day-time routes (Routes 1-8 & 11), and 2 evening routes. There is no service on Sundays or major holidays. Riders can board the bus at any of the 400+ bus stops throughout the Holland/Zeeland area. All buses return to the Padnos Transportation Center in downtown Holland at the top of each hour (:50), and depart again at the beginning of the next hour (:00). This allows passengers to transfer to another route and/or take a rest stop.

BIKES RIDE FREE! All MAX buses have double or triple-loading bike racks on the front of the bus that can accommodate most standardized two wheeled bikes and children’s bikes. Heavier, motorized and three-wheeled bikes cannot be accommodated. If you are first to use the rack, place your bike on the inner rack closest to the bus. If the bike rack is full, wait for another bus or catch another route. Only foldable bikes are allowed inside the bus.

Bike & Bus

More people enjoy the freedom and fun that comes from being able to use public transportation and also ride their bike. Bringing a bike on the bus puts more destinations in reach by allowing riders to cycle to their final destination. Some enjoy this option for the exercise and some enjoy it because they know they are taking extra steps to help preserve the environment, reduce traffic and congestion, and reduce CO2 omissions.

BIKES RIDE FREE

MAX’s fixed route bus system is accessible and easy to use. Mondays through Saturdays, the transit system operates nine hourly day-time routes (Routes 1-8 & 11), and 2 evening routes. There is no service on Sundays or major holidays. Riders can board the bus at any of the 400+ bus stops throughout the Holland/Zeeland area. All buses return to the Padnos Transportation Center in downtown Holland at the top of each hour (:50), and depart again at the beginning of the next hour (:00). This allows passengers to transfer to another route and/or take a rest stop.

BIKES RIDE FREE! All MAX buses have double or triple-loading bike racks on the front of the bus that can accommodate most standardized two wheeled bikes and children’s bikes. Heavier, motorized and three-wheeled bikes cannot be accommodated. If you are first to use the rack, place your bike on the inner rack closest to the bus. If the bike rack is full, wait for another bus or catch another route. Only foldable bikes are allowed inside the bus.

Using the Bike Racks

1. Remove or stow all loose items

2. Stay curbside until the bus stops

3. Lift the handle and pull down to release the rack

4. Lift your bike and place the wheels in the slots

5. Pull down the arm securement over the tire to secure

6. Ask the driver if you need assistance.

Holiday Schedule

MAX does not offer service on the following major holidays, thank you for your understanding.

Memorial Day

Monday, May 31st, 2021

Independence Day

Saturday, July 5th, 2021

Labor Day

Monday, September 6th, 2021

Thanksgiving Day

Thursday, November 25th, 2021

Christmas Eve Day

Friday, December 24th, 2021

Christmas Day

Saturday, December 25th, 2021

New Years Eve Day

Friday, December 31st, 2021

New Years Day

Saturday, January 1st, 2022

Lakeshore Ride Link

Do you have a need for transportation within the West Michigan area? You can view all of your options from public and private transportation providers online at www.lakeshoreridelink.org. This website lists all transportation options for Allegan, Kent, Muskegon and Ottawa Counties. You can view specific services offered, the type of fare needed, and contact information. If you have any questions with setting up transportation through Lakeshore Ride Link, you’re encouraged to call 2-1-1 from your phone and speak to a representative. If you have a question related to MAX Transit specifically, you can call our Customer Service team at (616) 355-1010.