Routes & Schedules

Route Study Reviewing updates to the MAX system

MAX has paired with Transpo Group to provide a in-depth study on the MAX system and the needs of the community. This feedback will guide Transpo Group and MAX to determine what changes are needed to better serve our passengers.

Your opinion matters!

Access the online portal HERE and share your thoughts.

MAX Transit Service Updates

Reserve-A-MAX and Fixed Route service has lifted restrictions for both services Monday-Friday. Saturday Reserve-A-MAX service will be available upon request under some restrictions. The Fixed Routes are not operating on Saturdays or Sundays.

Reserve-A-MAX Saturday service will be operating under Peak-Hour scheduling. This means that from the hours of 10am-11:59am and 2pm-4:59pm, the only trips that can be requested are work, medical or grocery. All other trips can be requested during the Off-Peak Hours (12pm-1:59pm & 5pm-11:59pm).

MAX’s service hours are Monday-Friday, 6:00am-7:00pm with advanced requested evening service only, and Reserve-A-MAX service on Saturday from 10:00am-7:00pm with advanced requested service only.

Please call MAX Customer Service at (616)-355-1010, 6:00am-5:00pm, Monday-Friday, to schedule a ride. (Call by 4:00pm for next day rides; Monday’s rides must be in by 4pm the Friday before).

CLICK TO VIEW SERVICE AREA MAP

Bus Routes and Schedule Information

MAX operates hourly fixed bus routes and an evening Twilight Route Monday through Saturday. There is no Sunday service. Fixed route buses depart from the Padnos Transportation Center located at 8th Street and Lincoln at the top of the hour every hour and return to the transfer center at :50 to allow for passenger transfers. Wait for the bus directly at the bus stop sign or shelter so the bus will see you and stop.

The Padnos Transportation Center is an inter-modal hub for MAX city bus service, Amtrak, and Indian Trails. The center has outdoor bus shelters, a heated indoor waiting area with vending machines, benches, public telephone, water fountain, and restrooms. MAX bus passes, Indian Trails intercity bus tickets, and Amtrak tickets (from an unmanned kiosk ticketing machine) may be purchased at the Padnos Center.

 


General Transit Feed Specification (GTFS) Data

 

The General Transit Feed Specification (GTFS) is a worldwide common format for sharing public transportation schedules and associated geographic information.

GTFS datasets, or “feeds,” allow public transit agencies to publish their transit data in a standardized way. A GTFS feed is presented as a series of text files with comma-separated values that conform to the specification. Each file is essentially a table in the relational database that is the whole package.

TERMS & GUIDELINES FOR USE OF GTFS DATA: (1) GTFS data is provided without warranties; (2) no availability guarantees are expressed or implied; (3) the Macatawa Area Express (MAX) retains full rights to the data; (4) MAX reserves the right to use the MAX logo; third party applications may NOT display the MAX logo; the MAX Logo is an indicator only for official, agency-supplied materials; (5) third party applications should be presented as such; they should not be presented as being endorsed by, or affiliated with MAX.

LINK TO GTFS FEED

Last Updated: 2/9/2024

The GTFS Feed is updated as transit data changes, or at a minimum is updated annually.

Hours of Operation

MAX does not operate on nationally recognized holidays. View our Holiday Schedule for more information.

MAX is operating under the following hours & regulations due to driver shortages:

  • Monday – Friday 6am – 7pm
  • Saturday 10am – 7pm (Reserve-A-MAX Only)
  • Limited service allowing grocery, medical & employment trips Saturdays during the 10am hour and 2pm-4:59pm hours.
  • Scheduling hours are Monday-Friday 6am-5pm; 4pm cut off for next day trips.
  • Continue to check back for updates!

Depot Office Hours

Monday – Friday: 7am – 5pm,
Saturday: closed

Route Service Hours

Monday – Friday: 6am – 7pm
(last bus to depart at 6pm to complete the run at 7pm)

Saturday: 8am – 7pm
(last bus to depart at 6pm to complete the run at 7pm)

Routes 9, 10, & 11: Currently Suspended

Reserve-A-MAX Hours

Monday – Friday: 6am – 7pm
(Advanced request Night Owl service available from 7pm-11:59pm)

Saturday: 10am – 7pm
(Advanced request Night Owl service available from 7pm-11:59pm)

Sunday: NO SERVICE

All Routes

Route 1

North Mall Area

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Route 1 – North Mall Area

Route 2

Butternut/136th

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Route 2 – Butternut/136th

Route 3

Southshore Area

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Route 3 – Southshore Area

Route 4

Waverly/120th

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Route 4 – Waverly/120th

Route 5

Washington/S. River

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Route 5 – Washington/S. River

Route 6

Holland Heights

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Route 6 – Holland Heights

Route 7

Lincoln/Southtown

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Route 7 – Lincoln/Southtown

Route 8

Zeeland

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Route 8 – Zeeland

Route 9 – SUSPENDED

Twilight (CURRENTLY SUSPENDED)

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Route 9 – SUSPENDED – Twilight (CURRENTLY SUSPENDED)

Route 10 – SUSPENDED

Twilight North (CURRENTLY SUSPENDED)

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Route 10 – SUSPENDED – Twilight North (CURRENTLY SUSPENDED)

Route 11 – SUSPENDED

James/E. Riley(CURRENTLY SUSPENDED)

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Route 11 – SUSPENDED – James/E. Riley(CURRENTLY SUSPENDED)

Annual Passenger Survey

Your opinion counts and we appreciate the time you took to voice your opinions!

Please check out the responses HERE!

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2019 PASSENGER SURVEY

On August 29, 30 and September 1, two MSU students assisted MAX marketing by handing out the customer satisfaction and trip purpose surveys, and encouraged passengers to fill them out on both the fixed routes and Reserve-A-MAX paratransit service.  The students were able to collect surveys from more than 200 transit riders.

We are so thankful to all the passengers and the students that took time out of your schedule to assist us and review the service we have been providing.

We proud of the responses we received and we’ve attached them below to share with the public.

Fixed Route Survey

Reserve-A-MAX Paratransit Survey

HERE!

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2019 PASSENGER SURVEY

On August 29, 30 and September 1, two MSU students assisted MAX marketing by handing out the customer satisfaction and trip purpose surveys, and encouraged passengers to fill them out on both the fixed routes and Reserve-A-MAX paratransit service.  The students were able to collect surveys from more than 200 transit riders.

We are so thankful to all the passengers and the students that took time out of your schedule to assist us and review the service we have been providing.

We proud of the responses we received and we’ve attached them below to share with the public.

Fixed Route Survey

Reserve-A-MAX Paratransit Survey

Bus Stop Closures

Below are the latest route detours or service disruptions. Occasionally we experience pop-up closures. During extreme winter conditions, bus routes may be altered to ensure safe and reliable service and snow routes may take effect. Snow routes are noted by the dotted lines on the route maps, and will be in effect only as necessary. Expect delays during heavy snow or ice.

Customer Service will be able to confirm any temporary disruptions to service.

Please continue to visit our website for updates on our services.

Route 1

7th E. of Columbia (Freedom Village) (:01)

Route 2

7th E. of Columbia (Freedom Village) (:01)

Route 3

7th E. of Columbia (Freedom Village) (:01)

Route 4

No bus stop closures.

Route 5

7th E. of Columbia (Freedom Village) (:01)

6th E. of College (:46)

Columbia N. of 7th (City Parking Garage) (:47)

Route 6

No bus stop closures.

Route 7

7th E. of Columbia (Freedom Village) (:01)

Route 8

No bus stop closures.

Route 9

Temporarily Suspended.

Route 10

Temporarily Suspended.

Route 11

Temporarily Suspended.