Services
Reserve-A-MAX
MAX offers paratransit service with advance reservations for eligible passengers. Only ADA cardholders, people 70 years or older, and those whose origins and/or destinations that are farther than ½ mile from a bus stop are eligible to reserve rides. Individuals with disabilities receive first priority.
Passengers traveling in the evening after the fixed bus routes stop operating at 7 p.m. also are eligible for reserved rides on the Night Owl Service, these trips are taken on a first-come first-serve basis.
Reservations must be made by 4 p.m. the day prior to travel. Unfortunately, MAX cannot accommodate same day reservations or ride changes.
Hours of Operation
Due to the COVID-19 Pandemic, MAX is opperating under the following hours & regulations:
- Monday – Friday 6am – 7pm
- Saturday 10am – 7pm
- Limited scheduling allowing grocery, Medical & employment trips Mon – Fri
- Saturday limited scheduling allowing dialysis & employment trips
Weekdays
6:00 a.m. – 11:59 p.m.
Saturdays
8:00 a.m. – 11:59 p.m.
Sundays
Closed
One Way
Fares
Adults
Ages 18-69
$5.50
Children
Ages 5-17
$2.30
Seniors, ADA, and Children Under Age 5
$2.30
How to Reserve a Ride
Cancelling Reserve-A-MAX Reservations / No-Show Policy / Late Cancel Policy
If you no longer need a ride, please be courteous and cancel your reservation by calling MAX customer service at (616) 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction from being issued, and at least 1 hour or more before your scheduled pickup time to prevent a Late Cancel infraction.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued; in addition–for Non-ADA passengers–any return trip scheduled for that day will be automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client’s control) a No-Show will be waived. It is the passenger’s responsibility to contact MAX Transit to offer any explanation of a No-Show.
Riders accumulating an excessive pattern of No Show or Late Cancel infractions within a rolling 30-day period can be suspended from using Reserve-A-MAX services for up to 30 days. Non-ADA passengers also must pay for the fares of all missed rides before they will be allowed to use Reserve-A-MAX service again. For further details regarding the No-Show policy on Reserve-A-MAX, please call MAX at (616) 355-1010.
Special Bus Features
All MAX Transit buses come with special bus features! Our buses are ADA compliant and are equipped with wheelchair lifts or ramps. Our buses also come equipped with bike racks so that you can take your bike with you on the bus as you go from place to place. Other special bus features of our modern fleet include tinted glass, heating and cooling air conditioning, and pull cords for requesting stops. All MAX buses come with bus schedule literature as well as other useful resources that you can take with you.
Travel Training Classes
MAX Transit offers a free Travel Training Program for people who would like to ride the fixed-route buses. MAX’s travel trainer will work with you one-on-one to teach you how to:
1. Read a bus schedule
2. Plan your route
3. Reserve a ride
4. Pay your fare
5. Reach your destination
Once you are ready to ride on your own, MAX bus operators will be more than happy to answer your questions and help you with your needs. MAX buses are wheelchair and walker accessible, with comfortable seeing and air conditioning for your comfort.
To make a Travel Training reservation or if you have questions, please call MAX Transit at (616) 355-1010.
