MAX offers paratransit service with advance reservations for eligible passengers. Eligible passengers include:
- ADA cardholders
- Individuals who are 70 years of age or older
- Individuals whose origins and/or destinations are greater than ½ mile from a bus stop
Individuals with disabilities (ADA cardholders) receive first priority.
Passengers traveling in the evening after the fixed bus routes stop operating at 7 p.m. also are eligible for reserved rides on the Night Owl Service, these trips are taken on a first-come first-serve basis.
Reservations must be made by 4 p.m. the day prior to travel. Unfortunately, MAX cannot accommodate same day reservations or ride changes.
Hours of Operation
Due to driver shortages, MAX is operating under the following hours & regulations:
- Monday – Friday 6am – 7pm
- Saturday 10am – 7pm Reserve-A-MAX only
- Reserve-A-MAX Saturday service will be operating under Peak-Hour scheduling. This means that from the hours of 10am-11:59am and 2pm-4:59pm, the only trips that can be requested are work, medical or grocery. All other trips can be requested during the Off-Peak Hours (12pm-1:59pm & 5pm-11:59pm).
6:00 a.m. – 11:59 p.m.
Saturdays (Reserve-A-MAX ONLY)
10:00 a.m. – 11:59 p.m.
Seniors, ADA, and Children Under Age 5
How to Reserve a Ride
Cancelling Reserve-A-MAX Reservations / No-Show Policy / Late Cancel Policy
If you no longer need a ride, please be courteous and cancel your reservation by calling MAX customer service at (616) 355-1010. Cancellations must be made at least 30 minutes before your scheduled pickup time to prevent a No-Show infraction, and at least 1 hour before your scheduled pickup time to prevent a Late Cancel infraction.
If a passenger fails to show for their pickup ride, a No-Show infraction is issued; in addition–for Non-ADA passengers–any return trip scheduled for that day will be automatically cancelled. You will be notified in writing of each No-Show infraction. In cases of personal emergency (an occurrence demonstrated to be beyond the client’s control) a No-Show will be waived. It is the passenger’s responsibility to contact MAX Transit to offer any explanation of a No-Show.
Special Bus Features
All MAX Transit vehicles come with special features! Our fleet is ADA compliant and are equipped with wheelchair lifts or ramps. Our buses also come equipped with bike racks so that you can take your bike with you (MAX Transit Van’s do not have bike racks). Other special bus features of our modern fleet include tinted glass, heating and cooling air conditioning, and pull cords for requesting stops. All MAX vehicles come with bus schedule literature as well as other useful resources that you can take with you.
Travel Training Classes
MAX Transit offers a free Travel Training Program for people who would like to learn to use the MAX Services. MAX’s travel trainer will work with you one-on-one to teach you how to:
1. Read the service area map & schedules
2. Plan your trip
3. Reserve a ride
4. Pay your fare
5. Reach your destination
Once you are ready to ride on your own, MAX bus operators will be more than happy to answer your questions and help you with your needs. MAX buses are mobility device accessible, with comfortable seating and air conditioning for your comfort.
To make a Travel Training reservation or if you have questions, please call MAX Transit at (616) 355-1010.
Annual Passenger Survey
Please check out the responses
2019 PASSENGER SURVEY
On August 29, 30 and September 1, two MSU students assisted MAX marketing by handing out the customer satisfaction and trip purpose surveys, and encouraged passengers to fill them out on both the fixed routes and Reserve-A-MAX paratransit service. The students were able to collect surveys from more than 200 transit riders.
We are so thankful to all the passengers and the students that took time out of your schedule to assist us and review the service we have been providing.
We proud of the responses we received and we’ve attached them below to share with the public.